Optimize your network with comprehensive Managed Services
Today’s enterprises rely on high-performing networks to carry out everyday business functions. However, networks are becoming larger and increasingly complex to manage.
With the Managed Infrastructure Services from BTT, you can avoid the cost and complexity of managing your network elements.
At BTT, we focus on proactive management and continuous improvement. With real-time performance reporting and trend analysis, we can identify potential issues before they affect your network performance and availability.
Our experts perform a variety of management functions to improve the performance of your LAN, WAN, voice, and virtual private networks.
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BTT provides a range of management capabilities along with performance information to ensure optimal operations of your Network devices. You have the flexibility to choose the management package that complements your business.
- 24/7 multi-lingual service desk (English, Spanish and French) for incidents, change requests, problem resolution, and more.
- Surveillance of devices, interfaces and applications for failures, threshold violations, service degradation, and more.
- Flexible customer notification of priority issues that may be affecting service.
- Configuration management, with regular backups to ensure recovery capabilities.
- Incident management, with tracking throughout the incident management lifecycle.
- Monthly service reports including billing, asset and configuration, change management, and fault management.
- Problem management for proactive prevention of incidents.
- Change management to ensure incidents are minimized.
- Flexible options for capacity and performance reports.
- Major incidents affecting service are backed by service level agreements.
- Reduce infrastructure and IT costs with expert management.
- Obtain relevant information and advice to optimize your network.
- Reduce your risk of technological obsolescence with access to advanced technologies.
- Improve network performance with the implementation of industry best practices.
- Reduce overhead costs of collecting, storing, and displaying network data.
With BTT, you leverage the extensive processes, resources and capabilities of an industry leader in Managed services:
- Management of global and largest of Canadian enterprises
- World class management and workflow toolsets
- Extensive process development
- Certified, experienced resources
- Ongoing investment and roadmap in managed infrastructure services management
- Large installed base
- Strong vendor partnerships
- Extensive portfolio of services
- Best in class MPLS network
- Cisco-certified resources in Canada, USA & Latin America
- Certifications include: CCNA, CCDA, CCDP, CCNP, CCVP, CCIE Routing and Switching, and CCIE Voice