Desktop Services

Providing a stable, consistent computing environment for your end-users is critical to the success of your business. We have the experience, resources and abilities that allow our clients to increase productivity, reduce costs and improve end-user satisfaction – ultimately allowing them to focus on their core business objectives.

BTT END-USER & DESKTOP SERVICES include the following key service offerings:
  • Help desk design, implementation, and operation
  • Help desk technology recommendations
  • Help desk assessments
  • Hardware and software installation and maintenance
  • Windows roll-out planning and deployment
  • Microsoft Office roll-out planning and deployment
  • Distributed systems management
  • On-site and Off-site 1-800 support services for desktop applications and server management
  • 2nd and 3rd level support services
  • Mobile Device Support
  • End-User Security
  • Anti-virus and Anti-Spam Support
  • Help Desk Support
  • Ticket and queue management for all trouble tickets related to the Desktop systems.
  • Prioritization of issues and allocation of resources to provide timely assistance to the end-user and support the business.
  • Trend analysis and management to identify problem areas and plan for remediation of recurring issues.
  • Installation of software, tracking licenses, peripheral support, coordination of warranty repair and replacement, recommendation for technical direction and solutions for the end-user computing environment.
  • Create and maintain standard and/or departmental images for multiple hardware types to deliver a consistent, repeatable computing environment for the end-user
  • Automated deployment of software and Windows OS with a backend toolset (i.e. SCCM, Altiris, etc.)
  • Packaging of software installations for consistency of installation
  • Methodology and project planning for large scale deployments of mutiple systems
MOBILE DEVICE SUPPORT (including,but not limited to):
  • Blackberry
  • SmartPhone
  • Android
  • Windows CE devices (including scanners etc.), Wireless printers, etc.
  • Configuration and support, troubleshooting, coordination with vendors for RMA of faulty devices, integration with email and calendaring services
  • OS Security patching and Service Pack updates
  • Office security updates, security updates for software
  • Coordination with server personnel for back end integration and deployment of system policies to mitigate risks posed by end-users
  • Installation and configuration of AV and Anti Spam tools
  • Management and tracking of system status through toolsets for Enterprise Products
  • Identification and remediation of virus and spyware attacks
  • Configuration of standard images to reduce risks associated with Viruses, Spyware and Spam
  • Process improvements and analysis to increase efficiencies and align the delivery of PC’s and Desktop Services with the needs of your business
  • Documentation of processes, procedures and policies as related to the Desktop Services arena
Need a break from End User & Desktop Managment?  Contact us